Privacy Policy

Privacy Policy

Last updated: August 28, 2026

This Privacy Policy explains how Packed & Orderly (available at packedingorder.shop) and its operating entity, Harborline Commerce Group LLC, collect, use, and protect personal information when you shop with us. Packed & Orderly is an independent multi-brand specialist retailer offering travel packing and organization essentials from Tumi, Delsey, Gonex, and Calpak. Harborline Commerce Group LLC is a United States-based retail operations company registered in Oregon, located at 1428 Harborview Lane, Suite 210, Portland, OR 97205, United States.

Who We Are and Our Roles in Data Handling

Packed & Orderly is the trading identity you see on the storefront. Harborline Commerce Group LLC operates the storefront as an independent third-party retailer and is the entity responsible for handling your personal information. Harborline's operating responsibilities include day-to-day administration of the storefront and its catalog, processing orders, payments, refunds, and return authorizations, managing supplier relationships and quality inspection, providing customer support across all service departments, and maintaining compliance with consumer protection, privacy, and advertising obligations.

We are an independent retailer. This store is not an official brand site of Tumi, Delsey, Gonex, or Calpak, and we handle your data solely as the retailer operating this storefront.

Information You Provide to Us

We collect information you provide directly, including:

• Order information: your name, shipping address, email address, and phone number when you place an order.
• Payment details: payment information is processed when you pay by credit card or PayPal; we do not store full payment card numbers on our systems.
• Support communications: the content of any email you send us, together with your order number and the email used at purchase.
• Account and preference details: information you submit when contacting us about an order, a return, or a privacy request.

Information Collected Automatically

When you visit packedingorder.shop, we automatically collect certain technical information, such as your IP address, browser type, device information, pages viewed, and the referring website. This information helps us operate the site, keep it secure, and understand how customers browse and compare products across our catalog.

Transaction and Support Records

We keep records of the transactions you make with us, including order details, shipping status, returns processed within our 30-day return window, refund amounts, and coupon usage such as SAVE15. We also retain records of support correspondence, including how requests were classified, routed to specialist departments, and resolved.

How We Use Your Information

We use personal information to:

• Process and fulfill orders, including payments, shipping, and returns.
• Provide customer support before and after the order, including confirming order status, making changes before shipment, and handling account questions.
• Respond to privacy and legal inquiries and administer our policies.
• Prevent fraud, secure our systems, and comply with legal obligations.
• Improve our catalog, merchandising, and the overall shopping experience.

Service Providers and Payment Processing

We share personal information with trusted service providers who perform services on our behalf, such as shipping carriers, email delivery providers, and hosting providers. Payments are processed through credit card processors and PayPal; these payment providers receive the information necessary to complete your transaction and are bound by their own privacy and security obligations. We do not sell your personal information.

Cookies and Similar Technologies

We use cookies and similar technologies to keep the site functioning, remember items in your cart, and understand site usage. You can adjust your browser settings to block or delete cookies, though some features of the storefront may not work properly as a result.

Data Security

We use reasonable administrative and technical safeguards to protect personal information, including securing payment processing through our providers and limiting access to order and support records to personnel who need it to serve you. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as needed to fulfill orders, administer returns and refunds, provide support, comply with legal and accounting obligations, and resolve disputes. When information is no longer required, we delete or de-identify it.

Your Choices

• You may choose not to provide certain information, though some features, such as placing an order, require it.
• You can manage cookies through your browser settings.
• You can contact us at support@packedingorder.shop to update your communication preferences or ask questions about your account.

Privacy Requests and Access

You may request access to, correction of, or deletion of the personal information we hold about you, or ask questions about our privacy practices. Privacy inquiries and personal-data requests are handled by our dedicated legal and privacy department.

How to Submit a Request

Email legal-privacy@packedingorder.shop and include your full name and the email associated with your account, the nature of your request, and any reference documents involved. We will verify your identity and association with the account, process the request according to applicable consumer-protection requirements, and provide written confirmation of the action taken. First response time is within two business days. Unresolved compliance matters escalate to the operating entity's compliance officer at the Portland office.

Children's Privacy

Our storefront is intended for adult shoppers. We do not knowingly collect personal information from children under the age of 13. If you believe a minor has provided us with personal information, please contact us so we can delete it.

Support Availability

Customer support is available by email at support@packedingorder.shop, with a first response time of within one business day. Our shared service window is Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Messages received outside the window are queued and answered in the order received on the next business day; order status and return instructions remain available on the storefront at any time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when the current version took effect. Continued use of packedingorder.shop after an update constitutes acceptance of the revised policy.

Contact Us

For general questions, order status, or support: email support@packedingorder.shop. For privacy and legal matters: email legal-privacy@packedingorder.shop. Our operating entity is Harborline Commerce Group LLC, 1428 Harborview Lane, Suite 210, Portland, OR 97205, United States.