Shipping Policy

Shipping Policy

Shipping Policy – Packed & Orderly

Last updated: August 28, 2026. This policy explains how orders are shipped from packedingorder.shop, operated by Harborline Commerce Group LLC as an independent third-party retailer specializing in travel packing and organization products from Tumi, Delsey, Gonex, and Calpak.

Shipping Rates and Free Shipping Threshold

All orders are processed and shipped in United States Dollars (USD). Our shipping terms are straightforward:

• Free standard shipping on orders over $45.00.
• Standard shipping: $8.00 for orders that do not meet the free shipping threshold.

Order Confirmation

Once your order is placed, you will receive an order confirmation at the email address used at purchase. This confirmation confirms that your order has been received and is being prepared. Payments are accepted via credit card or PayPal, and order processing begins once payment is confirmed.

Address Accuracy

Please review your delivery address carefully at checkout. If you notice an error after placing your order, contact our shipping support team as soon as possible—address changes can be made before dispatch. Packed & Orderly is not responsible for delays or non-delivery caused by incorrect or incomplete addresses entered at checkout.

Tracking Your Order

When your order ships, tracking details are provided so you can follow your package with the carrier. If tracking has not updated or appears stalled, our shipping support department can verify the shipment status with the carrier on your behalf.

Split Shipments

Because we carry products across multiple brands, items in a single order may ship separately depending on availability and sourcing. Each shipment receives its own tracking details, and any applicable shipping charge is based on your order total, not the number of packages.

Carrier Events, Delays, and Failed Delivery

Delivery times depend on carrier operations, which may occasionally be affected by weather, high shipping volume, or other events outside our control. If a carrier attempts delivery and you are unavailable, the carrier will typically follow its own retry or hold procedure. If a delivery attempt ultimately fails, contact us and we will work with the carrier to resolve the delivery.

Missing or Damaged Packages

If your package is delayed, lost, or arrives damaged, our shipping support team will:

• Verify the shipment status with the carrier.
• Initiate a trace or carrier claim for delayed or lost packages.
• Arrange a replacement or refund for confirmed lost or transit-damaged shipments.

Carrier claims that remain unresolved after thirty days are escalated to our operating company's fulfillment manager for direct ownership.

Contacting Shipping Support

Dedicated Shipping Support

For delivery delays, tracking questions, lost-package investigations, address changes before dispatch, and damaged-in-transit reports, contact shipping-support@packedingorder.shop.

To help us resolve your request quickly, please include:

• Your order number.
• The delivery address as entered at checkout.
• Carrier tracking details, and a photo if the package arrived damaged.

The shipping support team responds within one business day.

General Customer Support

For order status, order changes before shipment, account questions, or any other request, contact support@packedingorder.shop. Our general support team acknowledges and classifies each request, answers directly or forwards it to the matching specialist department, and confirms which team owns your request and the expected timeline. First response is within one business day; unresolved general requests are escalated to the after-sales department lead.

Service Hours

Our shared service window is Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (PT). Messages received outside the service window are queued and answered in the order received on the next business day. Order status and return instructions remain available on the storefront at any time.

Returns and Warranty

Returns are accepted within 30 days of delivery. Warranty coverage follows the product information and support guidance provided with each item. Full details are available in our Returns Policy on packedingorder.shop.

Questions

If you have any questions about shipping, reach us at support@packedingorder.shop or shipping-support@packedingorder.shop. Our mailing address is Harborline Commerce Group LLC, 1428 Harborview Lane, Suite 210, Portland, OR 97205, United States.